Telephony & Unified Communication

• Comprehensive features for any size business so teams can connect any way they want.
• Easy –to -use and cost-effective to maintain.
• Cloud delivery—so it's easy to expand and maintain.
• Adapts to evolving business needs so you can always respond to unplanned events.

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CA media gateway is a device used in the core network of a telecom network operator to provide transformation and interworking between media streams that use different network standards, communication protocols, codecs and physical connections, so that phone calls work properly between networks using different technologies.

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The digital workplace is already here. And you need a new approach to collaboration—one that enables your work-from-anywhere culture, so everyone is always ready to meet unplanned work head on. Our all-in-one cloud communications solution is designed for how you're working now. It gives you the platform to empower your employees with faster, always-on continuous collaboration. And it helps you power your business with flexible experiences built for the work world of today, and the challenges of tomorrow.

• Breakthrough, real-time communications architecture knocks down every barrier.
• Scale up to 250,000 users.
• Enterprise-grade performance with five nines reliability.
• Seamlessly integrate communications into critical business processes.
• Customize to meet your needs and respond to changes on the fly.

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Multi experience Contact Center

The "everything customer" wants to connect using voice, chat, email, text, social, and self-service options. Cloud delivers a seamless experience across all devices and touch points.

Self-Service

Give employees and customers the power to streamline their journeys. From easy, self-service options for customers to employee tools like proactive outreach, virtual assistants, biometrics and more, create the best experience every time.

AI and Knowledge

Even the best employee can only do so much at once. With an AI-powered contact center, employees and customers can leverage the latest in AI and machine learning to achieve exactly what is needed in the moment.

Analytics and Reporting

Get the insights you need to meet customers wherever they are. Gain real-time performance feedback to ensure employees are delivering a superior experience.

Workforce Engagement

The right tools transform employees into brand ambassadors. Cloud provides everything employees need to be there when customers need them the most, exceeding expectations of the everything customer.

Private Cloud

Entirely dedicated to your organization, a private cloud is built on a flexible pay-per-use model and delivers high performance, speed, security, compliance, and easy scalability. So you can keep innovating with everything the cloud offers.

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